Shipping & Tracking
How long does it take for my order to arrive?
- US orders: Usually delivered within 5–8 business days
- International orders: Typically arrive in 8–15 business days, depending on customs clearance.
Shipping times may vary during holidays or special promotions.
How are shipping costs calculated?
Shipping fees are based on order weight, destination, and selected delivery method. The total cost will be displayed during checkout before payment.
Where does Senvok ship from?
Most Senvok orders are shipped from our main fulfillment centers in the United States, depending on product type and inventory availability.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to track your package in real time.
Product Information
What is the Senvok Anti-Choking Device used for?
It is designed to help remove airway obstructions caused by choking. Suitable for adults, children, and the elderly, it provides a quick and effective suction method when traditional back blows or abdominal thrusts fail.
Is it easy to use without medical training?
Yes. Each device comes with clear visual instructions and training videos. The suction mechanism is simple to operate and can be used by anyone, even in emergencies.
Is the device reusable?
The suction handle can be reused after proper cleaning, but the airway mask should be replaced after each use for hygiene and safety.
Do hospitals or care facilities use this device?
Yes. Many care centers, schools, and first aid responders use the Senvok Anti-Choking Device as part of their emergency kits.
How do Emergency Wound Closure Devices work?
Wound Closure Devices work by using a special adhesive strip that holds the skin together, while a zip-tie like mechanism is used to pull the skin tight and close the wound. This creates a secure closure that can help prevent bleeding and promote healing. The device is easy to apply, and the zip-ties are adjustable, allowing for a secure fit.
Are Emergency Wound Closure Devices suitable for all wound types?
While Emergency Wound Closure Devices are versatile, they are best suited for a variety of wounds, including lacerations, surgical incisions, and traumatic injuries. They are especially useful for wounds that are long or curved, as they provide a more even distribution of tension along the wound than traditional interrupted sutures.
Does Wound Closure Devices hurt to apply?
The application process for Wound Closure Devices are painless. The Devices may cause some discomfort when they are removed, but this should be minimal if they have been applied correctly. It is important to follow the instructions carefully and to remove them gently to minimize any discomfort.
How long should the device stay on the wound?
The recommended wear time for Wound Closure Devices are 5-7 days. However, you should check your wound regularly and replace the device if it becomes loose or uncomfortable.
Can I carry Emergency Wound Closure Devices in my first aid kit?
Absolutely, including these devices in your first aid kit can be valuable for addressing minor injuries and wound emergencies.
What is a silicone foam dressing used for?
It’s designed for absorbing exudate and protecting wounds such as ulcers, burns, and post-surgical wounds.
What makes silicone foam different from regular dressings?
The soft silicone layer adheres gently to the skin without sticking to the wound bed, making dressing changes pain-free and reducing trauma.
How often should the Senvok Silicone Foam Dressing be changed?
Typically every 3–5 days, depending on wound condition. Replace it sooner if the dressing becomes saturated or detached.
Is the Senvok Silicone Foam Dressing safe for sensitive skin?
Yes. It’s made from hypoallergenic, medical-grade silicone, ideal for elderly, diabetic, or sensitive skin users.
Can I shower while wearing the Senvok Transparent Film Dressing?
Yes. It’s fully waterproof and allows the skin to breathe, letting you shower without disturbing the wound.
Does the Senvok Transparent Film Dressing cause irritation?
No. It uses a gentle, latex-free adhesive that removes easily without skin damage or pain.
Is the Senvok Transparent Film Dressing suitable for hospital use?
Yes. It meets medical-grade standards and is widely used in hospitals and clinics for secure and sterile wound protection.
What are Senvok Commode Liners used for?
The Senvok Commode Liners are disposable, leak-proof bags used with bedside commodes or portable toilets to ensure hygienic and odor-free waste disposal.
Each liner includes a super absorbent pad that quickly turns liquid waste into gel, preventing leakage and controlling odor.
Who are Senvok Commode Liners designed for?
They’re ideal for elderly care, hospitals, nursing homes, and home caregivers, offering convenience and cleanliness.
Are Senvok devices sterile and safe to use?
Yes. All Senvok products are made from medical-grade, skin-safe materials and produced under strict hygiene and safety standards.
Medical items are sterile and individually sealed to prevent contamination, while non-invasive products are hypoallergenic, latex-free, and biocompatible.
For safety, please use single-use items only once and follow storage instructions to maintain product integrity.
I don’t have medical training — are Senvok products easy to use?
Yes. Senvok products are specifically designed to be safe and easy to use, even for people without medical training. Each item comes with clear, step-by-step instructions, visual guides, and training videos (where applicable) to help users operate the product correctly and confidently.
In emergency situations, we strongly recommend that users follow standard first aid or emergency response procedures first, and then use the appropriate Senvok product as a supportive or immediate-response tool.
Our devices—such as the Senvok Anti-Choking Device, Wound Closure Device, Wound Dressings, and Commode Liners—are developed for families, caregivers, and first responders to assist in urgent or daily care scenarios before professional medical help is available.
All Senvok products go through safety and usability testing to ensure that non-professional users can apply them effectively. However, for serious injuries or medical conditions, please seek professional medical assistance as soon as possible after initial use.
Returns
What is your return policy?
We offer a 30-day return policy for all unused, unopened, and undamaged items in their original packaging.
How do I start a return?
Contact our customer service team at info@senvok.com with your order number and reason for return.
Are there any items not eligible for return?
For hygiene and safety reasons, opened medical or personal care products (such as earplugs, wound dressings, or toilet liners) cannot be returned unless defective.
When will I receive my refund?
Refunds are processed within 1-3 business days after we receive and inspect your return.
Can I change my shipping address after placing an order?
You can request an address change within 12 hours of order placement by contacting info@senvok.com.
Order
How do I place an order?
Simply browse our catalog, add your desired items to the cart, and proceed to checkout.
Can I modify or cancel my order after placing it?
Orders can only be changed or canceled within 12 hours of placement. Please contact support immediately if you need to make changes.
Do you offer bulk or wholesale orders?
Yes! We support bulk and B2B purchasing. Please contact info@senvok.com for pricing and distributor options.
Customer Service
How can I contact you?
Contact us by email: info@senvok.com or fill out the contact form on the contact page
Do you offer professional or medical support?
While we provide detailed product information, SENVOK products are not a substitute for medical advice. For medical concerns, please consult a healthcare professional.
Do you provide after-sales service or warranty?
Yes. Most devices come with a 1-year limited warranty against manufacturing defects.
